The guidance below explains the applicable step. Last updated: August 28, 2026
Thirty-day return window
For day-to-day use, follow this description. We accept mailed returns for both defective and non-defective merchandise, and exchanges are available. A request must be made within 30 days after delivery. Non-defective requests may include a change of mind, a personal preference, or selection of the wrong item.
Condition and authorization
This statement outlines how the process works. Only new goods qualify: the item must remain unused and in its original condition, with the original packaging, tags, and included accessories. Send the order number, checkout email, and reason for the request. For damage, a defect, an incorrect item, a missing part, or a material difference from the description, include clear photographs or video of both the item and its packaging. Do not mail anything back before authorization.
Return shipping, exchanges, and refunds
The relevant handling rule is described here. Returns are handled by mail. A prepaid return label is included in the package and is free to use. We charge no restocking fee. Exchanges depend on current inventory. Once a refund is approved, we process it to the original payment method within 10 days; a bank or payment provider may need additional time to post the credit.
Email: matthewsongeronimenh645@gmail.com
Mailing address: 422 Saint Paul St, Baltimore, MD, 21202, United States
Phone: (838) 909-9281